Refund, Return and Repair Policy

This Refund, Return and Repair Policy is applicable to purchases made from www.artinmetal.com.au only.

For purchases made from a third party please contact the third party for details.

The website is operated by Plain Sail’n ABN 187 554 062 200 (trading as Art in Metal) of Fortune Avenue, Peachester, QLD 4519. 

About this Policy

Art in Metal wants customers to be completely satisfied with their purchase.

We encourage all customers to read this Policy prior to making a purchase from Art in Metal.

We also recommend that you immediately inspect any goods that you have purchased upon delivery or collection, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

This Policy does not replace or exclude any rights that apply to you under the Australian Consumer Law (ACL).

If you believe that your purchase fails to meet one or more of the consumer guarantees, then you may be entitled to a remedy.

If there is a major failure, you may seek a refund or replacement (subject to availability), or you may keep the product and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, in our discretion, we may replace the item or refund you) within a reasonable time.

Please contact Art in Metal if you believe that the goods you have purchased fail to meet a consumer guarantee, or if you wish to discuss your goods. In some cases, we may have to arrange an inspection or consult with the manufacturer of the relevant goods before determining the remedy that you are entitled to.

Refunds, Returns and Repairs

To discuss or obtain a remedy, please contact our team.

The goods must be returned to us within a reasonable period, with proof of purchase and with the original packaging (if possible). 

In some circumstances, we may request that you return the goods to us to undertake an assessment of the goods prior before we provide you with an appropriate remedy.

Once Art in Metal assesses the goods, our team will contact you to discuss an appropriate remedy.

Where Art in Metal has agreed to provide a refund to you, Art in Metal will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days.

Where Art in Metal considers the goods to have breached a consumer guarantee, Art in Metal is responsible for the shipping costs to return the goods.

Until further notice, Art in Metal will not provide a refund where you have changed your mind about the goods you have purchased.

Repair Notice

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

ArtInMetal RRR Policy Version 2.0 August 2025